FAQ

I don't know if your product will fit my dog. What are your sizes?

We know that sometimes it can be tough to figure this out when you are buying online. We hope this charge will help to guide you in your purchase. If you still have questions, please feel free to contact us by email at contact@friendsupstudio.com.

SIZE(*)	IN POUNDS	COLAR SIZE
Small (S)	20-30 lbs	10"-16"
Medium (M)	30-50 lbs	14"-20"
Large (L)	50-90 lbs	18"-26"
Extra Large (XL)	90 lbs and Up	20"-28"

(*) Our products are handmade and can vary slightly in sizes from the table

What about my horse or my bunny? Do you still need a different size? It's all good. We can work some customized sizes for you. You can email us for customized orders and we will work with you. 

When will I be receiving my package?

All our products are handmade with love and we are following some COVID guidelines to ensure all your products will be made and packaged with care. We have a 6-business day processing time and we will be communicating with you throughout the whole process to make sure you feel comfortable about your purchase. You can check more details about our Shipping Policy here.

Who are those cute dogs?

I know, they are the best as we said before. (lol)

We got our dogs while we were single. Kevin had Saywer. Saywer is a K-9 German Sheppard and turned 4 years-old in July/2021. He loves car rides and play with his ball. Marcella had Phoebe. Little Phoebe Buffay. Yes! She was named after the "The Smelly Cat Jingle" song writer from F.R.I.E.N.D.S! Phoebe is a 2 years-old Golden Retriever. She loves attention of all kinds and her food. They are our angels. 

 

If you need information about returning a damage product or you were not happy with your product for some reason. Please check our Refund Policy here.